Effective Date: September 6, 2024.​

 

This Data Retention Policy outlines Octant Destinations’ procedures for collecting, using, retaining, and disposing of customer data. Our goal is to balance the need for accurate and accessible information with the obligation to protect customer privacy and comply with applicable laws and regulations.

 

Purpose of Data Retention

This policy applies to all personal and non-personal data collected, processed, and stored by Octant Destinations in the course of its business operations. We retain customer data for the following purposes:

 

• Fulfilling contractual obligations: Processing bookings, providing travel services, and handling refunds or claims.

• Compliance with legal and regulatory requirements: Adhering to tax, accounting, and anti-money laundering regulations.

• Business operations: Improving our services, enhancing customer experience, and conducting market research.

• Dispute resolution: Resolving any issues or claims related to travel arrangements.

 

Data Retention Periods

The following outlines general data retention periods. Specific data types may have different retention requirements based on legal obligations or business needs.

 

• Customer Personal Information: We retain personal information for 5  years after the last interaction or completion of the booking, unless otherwise required by law.

• Booking and Payment Information: This data is typically retained for 7 years for accounting and tax purposes, as well as for potential claims or disputes. This information will be kept for potential claims, audits, and financial reporting purposes.

• Marketing and Communication Data: We retain marketing preferences and communication records for 4 years unless you opt out. This data is used for analysis and campaign performance evaluation.

• Travel Documents and Correspondence: These documents are retained for 4 years after the completion of the trip for reference and potential claims.

• Financial Records: Financial records, including payment transactions and invoices, are retained for 7 years in accordance with applicable tax and accounting regulations. This information is retained for financial reporting, tax purposes and fraud prevention.

• Website and Application Usage Data:  This information will be retained for a period of 2 years for website improvement and analytics.

 

Data Deletion

We will securely delete customer data when it is no longer necessary for the purposes outlined above or when required by law. Data deletion may be performed through anonymization, de-identification, or permanent deletion.

 

Exceptions

We may retain certain data for longer periods if required by law, for legitimate business purposes, or to protect our rights. Some examples include:

• To comply with legal or regulatory obligations

• To resolve disputes or investigations

• For historical or archival purposes

 

 

Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or destruction.  

Customers have the right to access, rectify, or erase their personal data. They may also have the right to restrict or object to processing, and to data portability. To exercise these rights, please contact us at [email protected]

By providing your personal information to Octant Destinations, you consent to the collection, use, retention, and disposal of your data as outlined in this policy.

 

https://www.octantdestinations.com/privacy-policy

Review and Update

We regularly review our data retention practices to ensure compliance with applicable laws and regulations and to optimize data storage.

 

By understanding and implementing a robust data retention policy, Octant Destinations can effectively manage customer data while ensuring compliance with legal obligations and protecting customer privacy.  Attached is a link to our  Privacy Policy

 

https://www.octantdestinations.com/privacy-policy

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